Department of Pediatrics, OB/Gyn and Family Medicine Information Systems Customer Satisfaction Survey

Please take a moment and fill out this short survey. It will be very helpful to determine how we're doing and improve the level of service provided to the departments we support.

Q1. If you recently required user support, what method did you use to contact us?

a. I called the help desk at x52219.

b. I utilized the online request form at http://www.mattel.medsch.ucla.edu/helpdesk/public/helpdeskmain.asp.

c. I sent an email to Pediatric Information Systems on the GAL.

d. I directly emailed one of the user support staff.

e. I directly paged one of the user support staff.

f. I walked in or stopped someone in the hall asking for support on my issue.

g. Other. (please explain)

Q2. After sending your request, approximately how much time passed before you were contacted on your issue?

a. Immediately

b. Within 5-15 minutes.

c. Between 15-30 minutes.

d. Between 30 minutes to 1 hour.

e. 1-2 hours.

f. 2-3 hours.

g. Within 4 hours.

h. Within 8 hours.

i. The next business day.

j. Other. (please explain)

Q3. What statement best describes the service you received?

a. I'm very happy. The support person was very helpful and my problem was resolved quickly.

b. I'm satisfied. My problem was taken care of in a professional manner.

c. My problem is corrected and feel the support I received to be adequate.

d. My problem was resolved, but the support staff could be more responsive and helpful.

e. My problem was resolved, but I am unhappy with the support received.

f. The issue was not resolved to my satisfaction and I continue to have problems.

(If you answered d, e, or f, please explain below)

Q4. What is your overall rating on a scale of 1-10 on your experience and interaction with Information Systems staff. 1 = Least satisfied and 10 = Most satisfied

[Select Rating] 1 2 3 4 5 6 7 8 9 10

What would you like to see that could improve the service we provide to the department? Your comments are appreciated and confidential.

What would you like to see as an additional service provided by Information Systems?

Please include your email address below. This will allow us to contact you and address any concerns. (optional)